Frequently asked questions (FAQ)
If you order (Monday - Friday) by 12 noon, we will deliver the requested items within 48 hours (DPD delivery guarantee 95 %). Please note that there will be no delivery on Saturday and Sunday. You do not pay any surcharge for express delivery. This free service is only valid for the marked articles. If other articles are ordered, we cannot guarantee 48 h delivery.
Yes, our covers are not only available in the standard colors grey, blue and green, but also in the special colors* white, yellow, orange, red, light grey and black. All covers are Made in Germany.
The following fees are charged for special colors*:
For flat covers - 42.00 EUR incl. VAT
For high covers up to 210 cm internal box dimensions - 58.00 EUR incl. VAT
For high covers 210 cm and up internal box dimensions - 99.00 EUR incl. VAT
In principle yes, as long as the manufacturer still offers the spare parts. To prepare a bid, we needed the drawing number and the manufacturer of the axle in addition to the vehicle identification number. Both can be read off the type plate directly on the axle.
The delivery time is usually 10 business days from the order date. In exceptional cases, delivery can take up to 6 weeks. However, this only affects spare parts / accessories for car trailers, which are currently no longer produced.
With the variety and above all longevity of our car trailers, it is not possible to offer all items in the online shop.
In this case, please just contact us via email at firstname.lastname@example.org. Please include the complete and correct vehicle identification number!
Yes, in giving the complete and correct vehicle identification number (WSE…), your order is checked and correctly processed by our employees.
If you order an item that is not appropriate for your car trailer, you will be informed by customer service immediately.
We recommend the Stema service partners. Of course, you are free to choose the workshop outside of the warranty period and maintenance work. If you cannot find a service partner in your area, you should instead always choose an authorised and trusted workshop.
All packaged goods under 30 kg and 2 m length are dispatched with the logistics company DPD for 6.00 €. You receive a package number for tracking via email on the evening of the day the goods are dispatched.
Larger goods are sent for 18.00 € as general freight with a forwarding agent. Thus, it is imperative that we have your telephone number for notification.
The left rear light contains a fog lamp and is therefore more expensive than the right side.