Cancellation policy

Right of cancellation

You have the right to cancel this contract without providing any reasons within fourteen days. The cancellation period is fourteen days from the day on which you or a third party known to you, who is not consignor, took possession of the goods. If goods, which are part of one complete order, are delivered separately, the cancellation period is fourteen days from the day on which you or a third party known to you, who is not consignor, took possession of the last item. In order to exercise your cancellation right, you must inform us:

STEMA Metalleichtbau GmbH
Riesaer Str. 50
01558 Grossenhain
Fax.: 03522 3094-15

by means of a clear declaration (for example, with a letter, telefax or email) describing your decision to cancel the contract. You may use the attached cancellation form template, however that is not required. You can fill out and electronically transmit the template and another clear declaration on our website ( Should you take advantage of this possibility, we will promptly send you a confirmation of the receipt of your cancellation (for example, per email). To ensure the cancellation period, it is enough, if you send the notification about the intent to exercise your right of cancellation before the expiration of the cancellation period.

Consequences of the right of cancellation:

If you cancel this contract, we will issue a refund promptly, and at the latest within 14 days of receiving your cancellation notice, all payments that we have received from you, including shipping costs (with the exception of accrued additional costs, if you had chosen a different delivery method rather than the most affordable standard shipping method that we offered). We will use the same payment method that you chose for the original transaction, unless something else was explicitly agreed upon with you; in no case would additional fees be accrued. We can refuse to issue the refund until we have received the goods in question or you have proof of having sent the goods, depending on which happens first. You must return (in person or via mail) the goods to us at:

STEMA Metalleichtbau GmbH
Abteilung Service
Riesaer Str. 50
01558 Grossenhain

within 14 days of notifying us of your contract cancellation. The deadline is ensured, if you send the goods back within 14 days. You are responsible for the direct costs of returning the goods. This is also valid for goods, which due to their nature, cannot be sent with the standard mail service. In this case, the costs are estimated to be a maximum of 40.00€. You only have to pay for possible loss of value, if it is determined that the goods were not handled in the proper manner according to their nature, characteristics, and functionality.

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Cancellation policy

Information about right of cancellation

  • You would like to be assisted in a quick & focused manner? We are here for you from 8:00 am - 12:00 pm and 12:30 pm - 4:30 pm.

  • T +49 3522 30 94 2005
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